Last updated: April 7, 2026
We collect information you provide when creating an account, including your name, email address, phone number, and role (host or cleaner). Cleaners may also provide service area preferences, ABN details, and identification photos. Hosts provide property details and payment information.
We use your information to: operate and improve the platform, match hosts with cleaners, process payments via Stripe, send job notifications and updates via email, and ensure platform safety. We do not sell your personal information to third parties.
Your data is stored securely using secure servers in Sydney, Australia. We use industry-standard encryption for data in transit (TLS) and at rest. Payment information is processed and stored by Stripe — we do not store credit card numbers on our servers.
Cleaners may upload job completion photos which are stored securely and accessible only to the assigned host and platform administrators. GPS location data may be captured during job check-in for verification purposes and is not shared publicly.
We use the following third-party services: Supabase (database and authentication), Stripe (payments), email delivery services, Vercel (hosting), and error monitoring services. Each service has its own privacy policy governing their use of your data.
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can manage cookie preferences in your browser settings.
Under the Australian Privacy Act 1988, you have the right to: access your personal information, request correction of inaccurate data, request deletion of your account and data, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We retain your account data for as long as your account is active. Job records and payment history are retained for 7 years for tax and compliance purposes. You may request account deletion at any time by contacting us.
For privacy inquiries or data requests, contact us at noel@turnz.com.au.