Last updated: 13 October 2026
Turnz (the "Service") is operated by Yaxley Studio Pty Ltd (ABN 51 621 604 519), trading as Turnz, of Level 2/89 Macquarie Street, Sydney NSW 2000 ("Turnz", "we", "us", "our"). By creating an account or using the Service you agree to these Terms of Service, our Privacy Policy, our Refund & Dispute Policy and, if you are a cleaner, the Independent Contractor Agreement. If you do not agree, do not use the Service. You must be at least 18 years old.
Turnz is a platform that connects short-term rental property hosts ("Hosts") with independent cleaning professionals ("Cleaners") for turnover cleaning in the Sydney metropolitan area. We make the platform available for a fee.
Turnz is a facilitator. We help Hosts and Cleaners arrange jobs and, where payments are enabled, pay for them. We are not a party to the cleaning service agreement between a Host and a Cleaner. We do not perform or supervise cleaning and we do not employ Cleaners. We review cleaner applications, but we do not guarantee any Cleaner's work, conduct or suitability, or any Host's property or conduct.
You must provide accurate, complete information when creating an account and keep it up to date. You are responsible for keeping your login secure and for activity under your account. Tell us promptly if you think your account has been misused.
Hosts agree to: provide accurate property details and instructions; keep the property safe and accessible at the scheduled time; secure valuables; make sure they are entitled to share the property, booking and guest information they give us, including through the calendar feeds they connect; and pay for completed cleaning services promptly.
Cleaners are independent contractors, not employees of Turnz. Cleaners must hold an ABN and are encouraged, but not required, to hold public liability insurance. Cleaners agree to: complete accepted jobs to a professional standard and to the job checklist; follow property-specific instructions; upload the photos the job requires; and report property issues or damage promptly.
Turnz charges a platform fee for use of the Service. The cleaning rate agreed between the Host and the Cleaner, and our platform fee, are shown before a job is confirmed. All amounts are in Australian dollars (AUD) and include GST where it applies. Where payment is made through the Service it is processed by Stripe.
A Host must cancel a job at least 24 hours before its scheduled start time. A late cancellation may incur the fee shown when the job was confirmed. Cancellation by a Cleaner is covered by the Independent Contractor Agreement. We may cancel or reassign a job where that is reasonably needed for safety or quality, or because a Host or Cleaner is unavailable.
You keep ownership of the photos, videos, messages and other content you upload. You give us permission to store and use that content to run the Service, to resolve disputes, and to show it to the other party to the job.
You must not: use the Service unlawfully; give false or misleading information; arrange jobs outside the Service with a Host or Cleaner you met through it in order to avoid our fee; harass or abuse another user; or misuse another user's personal information, property details or access codes.
Our Refund & Dispute Policy explains how to raise a problem with a job and what we will do about it.
You may close your account at any time. Completed jobs and any fees already owed remain payable. We may suspend or close an account if these terms are breached, if there is a safety concern, or if the Service is misused. Where it is practicable we will give notice and our reasons first.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Subject to that, and to the maximum extent permitted by law: Turnz is not liable for the cleaning services performed by Cleaners, for the conduct of Hosts or Cleaners, or for loss of or damage to property, or injury, arising from them; Turnz is not liable for any indirect, incidental or consequential loss; and our total liability to you is limited to the platform fees you paid us in the preceding 12 months. Where a consumer guarantee applies to our Service and the law permits us to limit our liability, it is limited to supplying the Service again or paying the cost of having it supplied again.
We give no indemnity under these terms.
We may update these terms. If a change reduces your rights we will give you at least 14 days' notice by email or in the Service. The date at the top of this page shows the current version.
These terms are governed by the laws of New South Wales, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of New South Wales.
For questions about these terms, contact us at noel@turnz.com.au.